Maintenance Scope
Fast Response |
Every service call will be attended to immediately within the shortest possible given response time. In the event that a problem cannot be resolved immediately, we will provide alternative solutions and advice to work around the problem. |
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Troubleshooting |
Our support engineers and help desk will resolve all technical issues and software configuration problems which is covered under the maintenance agreement |
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Setup & Maintenance |
Our engineers will install, configure, upgrade, troubleshoot and implement your new applications and software. Additional services includes data migration, office re-location |
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Asset Management |
We will provide a complete documentation of your company's IT infrastructure. This will include detailed information on IT resources and configurations of your servers, workstations, network and other office IT equipment. |
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Preventive Measures |
On-site preventive services are to scrutinize the network to identify and determine On-site preventive services is to scrutinize the network to identify and determine. |
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Anti-virus issues |
This anti-virus rollout plan consists of inoculating your whole IT system, followed by prevention with monthly updates of your anti-virus software. This plan will help to prevent and protect your whole IT system with the latest possible anti-virus technology available. |
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Data & Network Integrity |
This service provides information on possible security breaches, how to prevent such security breaches, unauthorized accesses, advice on security usage etc. |
Reduce your downtime by avoiding serious problems and by maintaining the health of the servers, networks and other office computer equipment with our comprehensive hardware & software maintenance services.
